Privacy Policy

Last updated: 14 February 2026

1. Introduction

Welcome to Menuo. This Privacy Policy describes how we collect, use, process and protect your personal information when you use our mobile application and associated services.

By using Menuo, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our application.

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: Name, email, password, city and profession (optional)
  • Profile information: Profile picture, food preferences
  • Restaurant information: For restaurant owners: restaurant name, address, menus, photos, opening hours
  • Reviews and opinions: Comments, ratings and reviews you post
  • Communications: Messages you send through our support feature

2.2 Information Collected Automatically

  • Location information: With your permission, we collect your geographic location to show you nearby restaurants
  • Device information: Device type, operating system, app version, unique device identifiers
  • Usage information: How you interact with the app, restaurants visited, searches made
  • Log data: IP address, error logs, browser information

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain and improve our services
  • Personalise your in-app experience
  • Show you restaurants and menus relevant to your location
  • Process your reviews and opinions
  • Allow restaurant owners to manage their menus
  • Send you notifications about new menus and updates (with your consent)
  • Respond to your support requests
  • Detect, prevent and address technical and security issues
  • Comply with legal obligations
  • Perform analytics and studies to improve our services

4. Sharing Your Information

We do not sell your personal information. We share information only in the following circumstances:

4.1 Public Information

Reviews, opinions and certain profile information you post will be publicly visible to other users of the app.

4.2 Service Providers

We share information with external service providers who help us operate the app, including:

  • Cloud hosting services (Google Cloud Platform)
  • Analytics services
  • Push notification services
  • Payment service providers (where applicable)

4.3 Legal Obligations

We may disclose your information if required by law or in response to valid requests from public authorities.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of your personal information
  • Rectification: You can update or correct your information from your account settings
  • Erasure: You can request deletion of your account and personal data
  • Portability: You can request your information in a structured, commonly used format
  • Objection: You can object to the processing of your information for certain purposes
  • Consent withdrawal: You can withdraw your consent at any time (for example, by disabling location)

To exercise these rights, contact us at soporte@menuo.food.

6. Information Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security audits
  • Staff training in privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, unless the law requires or permits a longer retention period.

  • Account information: While your account is active and up to 30 days after deletion
  • Reviews and opinions: May be retained anonymously for analytics
  • Transaction records: As required by applicable law

8. Children's Privacy

Our app is not directed at persons under 16 years of age. We do not knowingly collect personal information from minors under 16. If we discover we have collected information from a minor, we will delete that information immediately.

9. International Transfers

Your information may be transferred to and processed on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws.

10. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience, analyse app usage and personalise content. You can control cookie usage through your device settings.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by publishing the new policy in our app and updating the "Last updated" date. We recommend reviewing this policy regularly.

12. Contact

If you have questions, comments or requests related to this Privacy Policy, contact us at:

13. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal bases:

  • Consent: For location processing, sending notifications
  • Contract performance: To provide the services you request
  • Legitimate interests: To improve our services, security and fraud prevention
  • Legal obligation: To comply with applicable legal requirements